Course Summary
Conflict can be viewed as an inevitable part of human life but if left undealt with within a work situation it can have a very negative impact on staff and the overall delivery of services. Despite being unavoidable, you can learn to manage it effectively and even transform it into a positive force for change.
This practical, no-fuss course will provide you with effective strategies for managing conflict and reduce its impact on those involved. Understanding conflict, its causes and being aware of various strategies to deal with conflict will enable you to be a strong staff member, team leader or manager.
Content covered in the training:
- Defining conflict
- Causes
- Types & Impact
- Conflict & The Manager
- Dealing with Conflict
- Practical Approaches
